Return Policy


All items must be returned new, unused and with all Faeshon and designer garment tags attached within 30 days of receipt.
Returns that do not meet our policy will not be accepted and will be sent back to you.

Proof of postage
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return. Parcels can be returned for free across a number of countries (please see return options)

Keep it clean
Some items can't be returned, like earrings or items where a hygiene strip or seal has been removed (e.g., swimwear and underwear). Please check product descriptions before you order. If you want to return underwear, swimwear, makeup/Face + Body products, please do not remove the original wrapping/seal for hygiene reasons.

Original condition
Of course, it's fine to try an item on like you would in a shop, but please don't actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
All returned items should be sent in their original condition and packaging where possible, including tags (e.g., shoes should be returned with the original shoe box).

Responsibility
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!
We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.

Fair use
If we notice an unusual pattern of returns activity that doesn't sit right: e.g. we suspect someone is actually wearing their purchases and then returning them or ordering and returning loads - way more than even the most loyal Faeshon customer would order - then we might have to deactivate the account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with Customer Care and we'll be happy to discuss it with you.

Want to exchange an item?
We don't offer exchanges on orders- if you would like a different size or colour, please return your unwanted item and place a new order.


Returns Options
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
As an International customer, you can return your parcel using any postal service. We have local return centres in the following countries: United Stated of America, Canada, United Kingdom, Germany, France, Italy, Spain, Poland, Netherland, Portugal, Switzerland, Australia, Mexico, UAE.
We currently provide pre-paid return labels free of charge to all our clients in selected markets. Please contact us to get further additional information.

Frequent Asked Questions

  • How long does it take to arrive with you?
It can usually take up to 21 business days (excluding weekends and public holidays) for your return to be processed by our warehouse, depending on your location and which postal service you use.
Once we’ve processed your return, we’ll drop you an email to let you know.
If you've returned more than one order in the same parcel, please allow up to 24 hours for all returned items to be refunded.
Any refund will automatically be issued to the card you used to place the original order. This typically takes up to 10 business days (excluding weekends and public holidays), dependent on your bank/card issuer.
If you've returned an item within 30 to 45 days of receiving it, a gift voucher will be locked to your account ready for you to use on your next purchase.


  • Bags & Accessories

All designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.
Please handle light-colored bags and accessories carefully if you are still deciding whether you will be keeping the item. Please note that dark items of clothing can transfer dye to light-colored bags.


  • Shoes

Please return all items, including the dust bag and box. When you try them on, stand on a carpeted surface to protect the soles.


  • Beauty, Fragrance & Candles

Skincare, cosmetics and haircare must be returned unused, unopened, and in their original packaging. Please note that fragrance, nail polish, candles and aerosols are final sale and cannot be returned due to transport restrictions.

  • Lingerie & Swimwear

Briefs, swimsuits and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip
.
  • Fine Jewellery

These exquisite pieces must be returned to us unworn with the presentation box, protective packaging and any designer cards or tags included.


  • Luxury Watches

Luxury watches must be returned to us unworn with the plastic protective cover on the face and in its original packaging including the warranty, presentation box and any outer packaging. You must also ensure that it has not been wound up to the correct time.


  • Limited Edition Products & Books

As these items are highly collectible, please only remove the protective cover and packaging once you are certain that you wish to keep them.


  • Technology

Technology products should be returned in the original packaging.


  • Gift returns

To arrange a gift return, please email us for further assistance.

Late Returns
Your item(s) should be sent back to us within 30 days of receiving you order. Returns outside this timeframe may be accepted at the discretion of Faeshon and may only be refunded as a store credit.


  • Faulty goods

Goods are classified as faulty if they are not of satisfactory quality, fit for purpose or as described. Please note that items which are damaged or as a result of normal wear and tear; by accident; or through misuse will not be considered faulty.
If your item is faulty when you receive it, you can return it for a refund within 30 days from the date you received it. If you have owned your item for longer than this, and certainly over 6 months, then please contact Customer Care. 


  • Colors

We have made every effort to display the colors of our products that appear on Faeshon as accurately as possible. However, as computer monitors, tablets and mobile devices vary, we cannot guarantee that your monitor's display of a color will be completely accurate.

 

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