All items must be returned new, unused and with all Faeshon and designer garment tags attached within 30 days of receipt. Returns that do not meet our policy will not be accepted and will be sent back to you.
Proof of postage
As the parcel remains your responsibility until it arrives back with us, ensure that you get proof of postage in case you need to contact us about your return. Parcels can be returned for free across a number of countries (please see return options)
Keep it clean
Some items can't be returned, like earrings or items where a hygiene strip or seal has been removed (e.g., swimwear and underwear). Please check product descriptions before you order. If you want to return underwear, swimwear, makeup/Face + Body products, please do not remove the original wrapping/seal for hygiene reasons.
Of course, it's fine to try an item on like you would in a shop, but please don't actually wear it. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return.
All returned items should be sent in their original condition and packaging where possible, including tags (e.g., shoes should be returned with the original shoe box).
Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way!
We're not responsible for any items that are returned to us by mistake (it happens!). If we're able to locate the items (it's not always possible) and you'd like these returned to you, we may ask you to cover the delivery cost.
If we notice an unusual pattern of returns activity that doesn't sit right: e.g. we suspect someone is actually wearing their purchases and then returning them or ordering and returning loads - way more than even the most loyal Faeshon customer would order - then we might have to deactivate the account and any associated accounts. If this happens to you and you think we've made a mistake, please get in touch with Customer Care and we'll be happy to discuss it with you.
Want to exchange an item?
We don't offer exchanges on orders- if you would like a different size or colour, please return your unwanted item and place a new order.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
As an International customer, you can return your parcel using any postal service. We have local return centres in the following countries: United Stated of America, Canada, United Kingdom, Germany, France, Italy, Spain, Poland, Netherland, Portugal, Switzerland, Australia, Mexico, UAE.
We currently provide pre-paid return labels free of charge to all our clients in selected markets. Please contact us to get further additional information.
Frequent Asked Questions
- How long does it take to arrive with you?
- Bags & Accessories
- Beauty, Fragrance & Candles
- Lingerie & Swimwear
- Fine Jewellery
- Luxury Watches
- Limited Edition Products & Books
- Gift returns
- Faulty goods